billing policies
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Illuminet Sciences, Inc. currently accepts credit cards (Visa, MasterCard, American Express, Discover), personal checks, business checks, money orders, and international money orders. Checks must be in U.S. currency, and must be drawn on a U.S. bank.

Wire transfers are accepted for amounts over $200. A $10 service charge applies.

At the customer's option, accounts are billed monthly (credit card only), quarterly, semiannually, or annually. Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written or explicit instructions indicating otherwise.

Initial payments are due 7 days from signup. If you do not expect that your initial payment will arrive within a week of signup, please contact Illuminet Sciences, Inc. immediately to avoid account suspension.

Special policy for international users: Illuminet Sciences, Inc. prefers credit card as the payment method for international customers. However, Illuminet Sciences, Inc. accepts payment by international money order and other international forms of U.S. currency. If you do not expect initial payment to arrive within 7 days, please fax us a receipt indicating: 1) that payment has been mailed, or 2) that the payment process has been initiated, along with an approximate ETA for your payment.

Customers will be invoiced via email. Those paying by check are invoiced 1 month before payment is due. Those paying by credit card are invoiced 1 day before payment is automatically charged.

Customers needing a printed invoice can print one from their account control panel. Monthly invoicing by mail is available for an additional fee.

Checks returned unpaid (i.e. insufficient funds) are subject to a $20 returned check fee.

If a chargeback is submitted against a credit card used to purchase service, the account(s) in question will be suspended immediately. There is a $200 processing fee to re-activate.

Accounts that are 30 days delinquent in payment of balances due will receive a reminder email. If payment, in full, is not received within 7 days of the reminder, the account will be suspended. Accounts which remain suspended more than 2 weeks are subject to termination.

Accounts which are reactivated after having been suspended are subject to a $25 account reactivation fee.

Illuminet Sciences, Inc. reserves the right to cancel service at any time for any reason. Should Illuminet Sciences, Inc. cancel service, prepaid monthly fees for service not rendered will be prorated and refunded.

Customers may cancel their accounts at the end of their billing period, or on an even month. In this case, prepaid monthly fees for service not rendered will be prorated and refunded.

Setup fees and domain registration fees are not refundable.

There is a $25 fee to change the primary domain of an account.

Illuminet Sciences, Inc. reserves the right to change its policies or prices at any time. Prices are guaranteed for the period of pre-payment only. Rev. 06/20/2000

Copyright 2000, Illuminet Sciences, Inc.